RiffRoff

Merchant support

Help with RiffRoff

Most stores can launch their referral program from Shopify admin in a few minutes. These answers cover the setup steps and the most common questions.

Quick setup

  1. Install RiffRoff from the Shopify App Store.
  2. Open Settings in RiffRoff and choose the friend discount, advocate reward, minimum order, hold period, and review threshold.
  3. Add the “Share & Earn” block to the Thank you page and the “Refer a Friend” block to customer accounts from Shopify’s checkout and accounts editor.
  4. Use a test customer account to claim a referral offer and place a test order before announcing the program.

Frequently asked questions

How are friend offers protected?

Each eligible friend receives an individual, expiring, single-use discount. RiffRoff checks customer and order identity signals and can send ambiguous rewards to the merchant for review.

When does the advocate receive store credit?

The reward becomes eligible after the merchant’s configured hold period. A refund or cancellation before payout reverses the pending reward. Review-flagged rewards wait for a merchant decision.

Can merchants change the referral terms?

Yes. Merchants can change reward settings and use the terms editor in RiffRoff Settings. Existing friend offers and referrals keep the terms captured when they were created.

Does RiffRoff charge a percentage of referred sales?

Only on Simple. Simple is $0/month plus a 12% success fee. Plus is $14/month with no success fee. Both plans include the complete app, and there is no trial countdown. The success fee applies to each referred customer’s first verified paid-order subtotal after discounts, excluding taxes and shipping. Fees are calculated on the US dollar value of that subtotal, converted at a daily published exchange rate when necessary. Canceled or refunded order revenue is excluded or corrected. An order is also excluded when the buyer spends an advocate store-credit reward issued by RiffRoff. Shopify calculates, bills, and invoices the total.

Contact support

Email support@riffroff.com with the store’s myshopify.com domain, a short description of the issue, and the relevant order ID if the question concerns a referral order. Do not email customer passwords or full payment information.